1) To talk consistently while the buyer is trying to get a sense of feel for the home. Every buyer is different – evaluate the buyer’s need for information by listening closely to what is being asked.
2) To break-off or start telling random stories about your personal items or home décor.
3) To be late for the scheduled appointment.
4) To confine the buyer the freedom to tour the space. The buyer will gravitate to the areas that he or she is most interested in seeing – Use this to your advantage.
5) To give or make up information that you may think is correct. Always provide 100% correct information or just state that you’ll need to research the matter further, to be 100% sure.
6) To take or make cell phone calls during the showing. This shows blatant disrespect to the buyer.
7) To state, “isn’t this great” while the buyer is looking at certain features of the home. Allow the buyers to come to their own conclusions. Ask pertinent questions to educe answers with informational value.
8) To disparage and discredit the competition. Psychologically, this creates a negative mindset in the buyer towards you and it displays bad character on your part.
9) To appear desperate or weak, when offers and negotiations are presented.
10) To lie about current offers on the home. Don’t make up false or fictitious offers in an effort to push buyers.
Wednesday, August 20, 2008
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